Frequently Asked Questions
General Service
You can book a service directly through our website, fill out the “Request a Quote” form, or call our customer support lines. We’ll guide you through the next steps.
Our standard response time is 24-72 hours after booking confirmation. Emergency services are available for quicker response.
We offer both. Whether you need a one-off repair or a long-term facility management partnership, we have flexible plans to suit your needs.
Our primary service areas are Lagos and surrounding regions, but we can extend services nationwide depending on the project scope and scale.
Yes! We provide comprehensive relocation services for both residential and commercial moves. Our team handles professional packing, secure transportation, and careful unpacking to ensure a smooth, stress-free transition to your new space.
Pricing & Payments
Yes! We offer free consultations to assess your needs and recommend the best solutions before you make a decision.
You can request a quote through the website or by contacting our customer service. Quotes are customized based on the service type, scope, and location.
We accept bank transfers and POS payments for now
Yes! We offer discount packages for bundled services and preferential pricing for long-term contracts.
Service Delivery & Support
Yes, we provide 24/7 emergency support for critical services like plumbing, electrical repairs, pest control, and septic tank evacuation.
All our staff undergo rigorous vetting, professional training, and continuous performance monitoring to ensure quality service delivery.
Yes. For all maintenance, repairs, inspections, and trainings, we provide detailed reports and certificates where applicable.
Yes. We offer warranties on selected services, particularly repairs and installations, covering workmanship and materials for a specific period (usually 3-12 months depending on the service and provided there are no physical or intentional damages).
Service-Specific
We recommend quarterly maintenance for high-usage properties and bi-annual maintenance for standard residential properties to prevent blockages and overflow.
Absolutely. We use eco-friendly, non-toxic pest control solutions that are safe for children and pets. In cases where stronger treatments are necessary, we may recommend temporary evacuation for safety. We always prioritize your health and will guide you through any precautions required.
Absolutely! Our Training & Consultancy services are fully customizable to meet the specific needs of your organization or staff.
Yes, we do! We offer both online and onsite training programs tailored for technical and administrative staff. Whether you need upskilling for your team or specialized training for new hires, our programs are designed to enhance productivity and operational efficiency.
Yes. We provide end-to-end project supervision services. Our experienced supervisors ensure that all work meets quality standards, timelines, and client specifications. You’ll also receive detailed progress reports to stay informed at every stage of the project.
Yes. We offer Family Travel & Support services, including group visa applications, passport renewals, and airport logistics for both families and corporate teams.
Policies & Guarantees
We understand that plans can change. Please notify us at least 24 hours in advance, and we’ll gladly assist with rescheduling or cancellation without penalties.
Absolutely. We adhere to strict data privacy policies, and all personal and payment information is kept confidential and secure.
Yes. Our client support team is available for follow-ups, troubleshooting, and any post-service concerns to ensure complete satisfaction.